Communication Language

Banking Reminder - Points

The email send on the first Wednesday of the month prior to the banking deadline month to Owners that not used all of eiligible annual Club Points.

ENG
JPN

Expiring Points

The Points expiring email sending on the second Wednesday, 3-month prior of the deadline month.
For example, if the points expire in June, Owner will receive the email on the second Wednesday of March.

ENG
JPN

Premier Vacation Package Reminder

The email send every Tuesday to Owners that not used any portion of Premier Vacation Package. There are total of 6 reminder emails.
Please note that the Tier image is dynamic based on the Tier package that Owner select.

30+ Days Reminder
60+ Days Reminder
90+ Days Reminder
120+ Days Reminder
150+ Days Reminder
180+ Days Reminder

Unassigned emails for Legacy Owners are sent each Tuesday night. Mailings are staggered through the year, and attempt to follow season start dates for each resort. Occasionally, resort management may request a specific season blast to accomodate for low occupancy at specific times of the year. When this occurs, the schedule may be modified to avoid over-sending the unassigned message to some owners. Please check back often for the latest schedule.

The Unassigned message is translated into 7 languages, with different versions for Owners with, and without a VOA. Samples of each can be found on the "Legacy" tab.

See the schedule below:

Communication Language

Week Unassigned Reminder

Sent on a resort/season schedule that runs throughout the year for Owners who have not yet assigned their usage for the year.

ENG
JPN
Communication Language

Banking Reminder - Club Points

The email send on the first Wednesday of the month prior to the banking deadline month to Member that have not used all of eiligible annual Club Points.
(Singapore Club, Australia Club, Bali Terrace, Bali Gardens Club).

ENG
CHN
JPN

Expiring Points

The Points expiring email sending on the second Wednesday, 3-month prior of the deadline month.
For example, if the points expire in June, Member will receive the email on the second Wednesday of March.
(Singapore Club, Australia Club, Bali Terrace, Bali Gardens Club).

ENG
CHN
JPN