| Communication | Language |
|---|---|
|
Welcome Message from SE – New Owner Sent the day after contract is signed. Message is from Sales Executive. |
ENG |
|
Welcome Message from SE – Reload Owner Sent the day after contract is signed. Message is from Sales Executive. |
ENG |
|
Follow Up Welcome Message from SE – New and Reload Owner Sent two days after contract is signed. Message is from Sales Executive. |
ENG |
|
Welcome Message – Resorts and Brands Sent eleven days after contract is signed. |
ENG |
|
Welcome Message – Cruises, Hotels, Tours, & More Sent fifteen days after contract is signed. |
ENG |
|
Closed Message – New Owner Sent the day after closing date is added to Universe account. |
ENG JPN |
|
Closed Message – Reload Sent the day after closing date is added to Universe account. |
ENG JPN |
|
Owner Education: Ownership FAQs Sent 5 days after closing date. |
ENG |
|
Owner Education: How to Reserve Sent 10 days after closing date. |
ENG |
|
Owner Education: Club Point Management Sent 15 days after closing date. |
ENG |
|
Owner Education: More Vacation Experiences Sent 20 days after closing date. |
ENG |
|
Owner Education: More Vacation Experiences Sent 20 days after closing date. |
ENG |
|
Owner Education: Helpful Tools Sent 25 days after closing date. |
ENG |
| Communication | Language |
|---|---|
|
Closed Message Sent within 1-7 business days after closing date is added to Universe account. Sent to first time purchasers at closing of purchase. |
ENG
JPN |
|
Closed Message - Reload Sent to Owners who reload. Sent within 1-7 business days after closing date is added to Universe account. |
ENG
JPN |
| Communication | Language |
|---|---|
|
New Owner Onboard - Australia Club Sent 4 days after rescission period. |
ENG |