When can I modify or cancel a reservation? |
Members may cancel a reservation 61 days prior to arrival and receive a full refund of Club Points. |
Members who used Premium Points (20% more Club Points) to confirm a holiday with the Advanced Priority Reservation Window, who later cancel or modify the reservation to less than the original number of nights, will have the additional 20% of Club Points used placed into a Holding Account. If a Member used Premium Points to confirm a reservation with the Advanced Priority Reservation Window, and they cancel this reservation within 60 days of check-in, the Premium Points will be forfeited. |
If a Member cancels a reservation within 60 days of check-in, the Club Points used for the reservation will be returned in a Holding Account. |
Any modification to a reservation for the length of stay within a different booking window will result in the refunded Club Points being placed in a Holding Account. For example, if a Member makes a 7-night reservation 12 months in advance, and then later reduces the holiday to 5 nights once within the 10-month booking window, the difference in Club Points used for this 7-night reservation will be returned in a Holding Account. |
Club Points placed in a Holding Account may not be banked or transferred, and will expire at the end of the applicable Use Year. Club Points placed in a Holding Account may only be used to reserve a holiday within 60 days of check-in. |
Cancelling a reservation on the day of check-in will result in Club Points being forfeited. |